Skip to main content
Question

Avalara - Projects - Failed to get taxes from the external tax provider

  • July 7, 2025
  • 2 replies
  • 62 views

debbiereed72
Varsity I
Forum|alt.badge.img

I do not need to manage taxes for every customer.  If the customer location tax zone is blank and blank on the Project, why does Avalara try to run the integration?  It does not seem the Projects work the same as Sales Orders or Invoices.

And - how do we pull the Customer Location address into the Project Address?  Users should not have enter the Project Address - how can we pull it from the customer location?

 

 

2 replies

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+15

Hi ​@debbiereed72 

Please navigate to customer Screen and check if any tax zone is assigned?


debbiereed72
Varsity I
Forum|alt.badge.img
  • Author
  • Varsity I
  • July 8, 2025

Hi ​@Manikanta Dhulipudi  - no - tax zone is not defined.. that’s the whole point - i don’t want tax to calculate for this customer.