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Acumatica License

  • April 7, 2022
  • 6 replies
  • 135 views
R
Freshman I
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Have you encounter a glitch on the license of Acumatica 2019 r2 , our acumatica suddenly became a trial mode . do you have idea what could be the reason of that scenario ? 

How can i see the logs on this screen ?

 

Best answer by Heidi Dempsey

@kbeatty21@rmontana Correct 2019 is retired which means we do not create fixes for those versions, but license would not change due to this.  I do suggest contacting your partner or support for assistance so they can look at your account.

6 replies

V
Acumatica Employee
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  • vkumar
  • Acumatica Support Team
  • April 7, 2022

Hi @rmontana 

You may contact support to get this reviewed and get license information verified on our licensing server side. 

Regards,

VijayKumarU
mike.gillum
R
R
Freshman I
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  • rmontana
  • Author
  • Freshman I
  • April 7, 2022

Where can i contact support ?

R
V
Acumatica Employee
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  • vkumar
  • Acumatica Support Team
  • April 7, 2022

Hi @rmontana 

You may create a support case. If you are not having direct contract with us, you can reach out to your Partner to get a support case created with Acumatica.

Regards,

VijayKumarU
Kandy Beatty
mike.gillum
Chris Hackett
Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • April 7, 2022

Hi @rmontana 

Just to note as well that 2019 versions are retired and you may need to upgrade.

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
R
Heidi Dempsey
Community Manager
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  • Heidi Dempsey
  • Community Manager
  • Answer
  • April 8, 2022

@kbeatty21@rmontana Correct 2019 is retired which means we do not create fixes for those versions, but license would not change due to this.  I do suggest contacting your partner or support for assistance so they can look at your account.

Kandy Beatty
R
Chris Hackett
R
Freshman I
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  • rmontana
  • Author
  • Freshman I
  • April 9, 2022

Thank you for your answers on my concern, Yes our upgrade is ongoing hopefully this will solve this issue. Also i decided to limit the administration access on our tenants, that will be my first solution for this.

Heidi Dempsey
Chris Hackett
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