This is my least preferred method of communicating but Acumatica’s support team has time and time again shown that they will listen to our valid concerns and then take absolutely no action. We are in year 3 of a nightmare implementation. Our reseller completely botched discovery and sold us an initial product that did not meet our needs. We have since added modules and customized and are now stuck in July with no financials for calendar year 2022. Our reseller has failed and despite recent positive efforts from a new analyst we seem to be nowhere closer….We don’t even have a functioning CRM module, nor do our executives have dashboards and KPI reports.
The most communication we get from Acumatica is about paying for the license. We estimate to have lost 100k+ in unbillable work orders due to a poor migration and lack of transparent processes.
Does anyone have a line to someone that cares? We are too committed to start over, not to mention I will have a staff mutiny on my hands if we abandon ship…
Municipal Maintenance Equipment Inc.