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User unable to view Invoice (AR61000) data. Only report field decriptions.

  • 4 November 2023
  • 3 replies
  • 28 views
T
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Userlevel 1

 

From the Invoice screenshot below you can our user can create invoices but invoice data is not visible. Is this a permission issue? 

 

Thanks,

Tom

 

 

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Best answer by Laura02 4 November 2023, 22:40

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Tom Morris

3 replies

T
Rank
Userlevel 1

I meant AR641000!

 

Tom

Tom Morris
Laura02
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Hi, 

If you temporarily add the user to the administrator role, or to a higher AR role, does the invoice print normally? If yes, you have confirmed the roles the user has are too strict.

Can the user see the details for the above printed invoice  in the invoice screen ( Receivables - Invoice and Memos)?

I think the next step is to compare their User’s roles to another person’s, a person who CAN view and print the Invoices.

Keep in mind, if the roles match up in Receivables, it is still possible that another role the user is in could have AR invoice print explicitly revoked.  
 

Laura

 

 

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
T
Rank
Userlevel 1

 

Thank you Laura. I’ll follow your suggestions and post the results here.

 

Tom

Tom Morris

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