Hello everyone,
A user in Acumatica tenant has been restricted to see only the master files. Everything was fine yesterday, when the user came today, upon login in the tenant, he could see only the master files.
He could not see even a single transaction.
What could be the issue or where exactly was the restriction made?
Kindly help
Urgently need to help the user.
Best answer by Michael Ndungi
Thank you all,
Found a solution.
This happened because the company had being specified access role as administrator but the user dint have administrator rights.
I removed the access role.
+17HI
Was there anything done to the system overnight? A customization package publish, an upgrade done?
As sometimes as silly as this sounds, have the user clear all internet caches and log back in to see if that changes.
Thank you all,
Found a solution.
This happened because the company had being specified access role as administrator but the user dint have administrator rights.
I removed the access role.
+17Hi
Thank you for sharing the update. Glad it worked!
Thank you too for quick response.
Appreciate that so much.
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