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Answer

Symbols for email

  • November 2, 2021
  • 6 replies
  • 153 views
J
Jr Varsity II

By default Acumatica displays sent email as an envelope and received email as a paper airplane. Am I missing something or isn’t this the opposite of what one might expect? Or is there a way to change it?

 

Best answer by ChandraM

Hi @jeremy4 , Here is another example from the Cases Screen, showing the same Mailbox Icon for the Sent mail. Hope this clarifies.I

Thanks

    6 replies

    C
    Semi-Pro I
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    • ChandraM
    • Semi-Pro I
    • November 2, 2021

    Hi @jeremy4  The mailbox Icon ,as shown in the below screenshot represent the mail sent from Acumatica.

     

    Chandra M
    C
    Semi-Pro I
    Forum|alt.badge.img+8
    • ChandraM
    • Semi-Pro I
    • Answer
    • November 2, 2021

    Hi @jeremy4 , Here is another example from the Cases Screen, showing the same Mailbox Icon for the Sent mail. Hope this clarifies.I

    Thanks

    Chandra M
    J
    Jr Varsity II
    • jeremy4
    • Author
    • Jr Varsity II
    • November 3, 2021

    I understand that. Typically of you look at any email clients the envelope indicates RECEIVED and the airplane/arrow indicates SENT. Outlook and Apple mail for instance... 

    J
    Jr Varsity II
    • jeremy4
    • Author
    • Jr Varsity II
    • November 3, 2021

    @ChandrasekharM

    Unless I am missing something Acumatica has it opposite of most email clients...sort of confusing when working with it. Could this change be easily made?

     

    G
    Freshman I
    Forum|alt.badge.img
    • gd41
    • Freshman I
    • November 3, 2021

    You’re right, it’s backwards. I always confuse the two when looking at the acumatica symbols. 

     

     

    J
    Jr Varsity III
    Forum|alt.badge.img
    • jwestermann17
    • Jr Varsity III
    • June 25, 2025

    Hello! I realize this post is quite dated, but I'm curious to know if, in the more recent versions of Acumatica, there's now a way to change the icons for activities like "E-Mail" and "E-Mail Response.".
    There also seems to be no icon for a comment made out of the Self-Service-Portal in the Support Module, which also confuses me a bit. If so, could someone guide me on where and how this can be done? Thank you!

    Jannik W.
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