Skip to main content

We are trying to install the self service portal and cannot seem to do so on our instance. 

 

It continually gives the error that it cannot copy the files if I try to name the instance “Portal”:

Or it gives the error that it cannot find the files if I try to name it ANYTHING else even if I change the installation file path.

 

If I create a brand new database and instance on this same server, all works fine. For a period of time it would not even run the configuration wizard. 

 

This is on my self hosted NFR instance on Azure. We have a ticket open with Acumatica, but I thought I'd try here as well since we haven’t been able to make any headway.

Correction, I cannot create a new database and instance with a self service portal, I get the same error.

Hi @mjones were you able to find a solution? Thank you!

Hi Chris,

 

Great question. Yes and no. I ended up creating a brand new server and migrating everything over to it. With that I was able to create a new portal.

 

Thanks,

Matt

I’ve been getting the same error trying to install 24.112.0026.  It appears the Acumatica installer in to coping the /Acumatica ERP/Portal files when installing.  I’ve copies an earlier version of the /Portal files to get around this error.

 

We are planning to upgrade our production shortly.  Will there be a fix the the installer?

Reply


Terms & ConditionsCookie settings