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We are trying to install the self service portal and cannot seem to do so on our instance. 

 

It continually gives the error that it cannot copy the files if I try to name the instance “Portal”:

Or it gives the error that it cannot find the files if I try to name it ANYTHING else even if I change the installation file path.

 

If I create a brand new database and instance on this same server, all works fine. For a period of time it would not even run the configuration wizard. 

 

This is on my self hosted NFR instance on Azure. We have a ticket open with Acumatica, but I thought I'd try here as well since we haven’t been able to make any headway.

Correction, I cannot create a new database and instance with a self service portal, I get the same error.

Hi @mjones were you able to find a solution? Thank you!

Hi Chris,

 

Great question. Yes and no. I ended up creating a brand new server and migrating everything over to it. With that I was able to create a new portal.

 

Thanks,

Matt

I’ve been getting the same error trying to install 24.112.0026.  It appears the Acumatica installer in to coping the /Acumatica ERP/Portal files when installing.  I’ve copies an earlier version of the /Portal files to get around this error.

 

We are planning to upgrade our production shortly.  Will there be a fix the the installer?

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