I’m having an issue resetting user passwords as the admin. We keep getting the error as if the password does not meet the complexity requirements but that password does meet them and I also turned off the requirement all together and it’s still not allowing the passwords to be reset.
Answer
Not able to reset user password
Best answer by nhatnghetinh
Hi
Try clearing “Additional Password Validation Mask” & “Incorrect Password Alert” as my screenshot.
and create User Test and test on this User Test.
Best Regards,
NNT
+13Hi
If you have access of an database then you can perform an below database query to change the password.
UPDATE Users SET Password = '123', LockedOutDate =null WHERE Username = 'admin'
If you need to change password for particular tenant then below link will help you.
https://asiablog.acumatica.com/2015/12/reset-user-password.html
Dipak Nilkanth || MVP @2025 || https://www.linkedin.com/in/dipak-nilkanth-293591102 || Acumatica Developer
Hi
+11Hi
Please check the Security Preferences screen again and make sure “Password Must Meet Complexity Requirements” is not checked.
You create a User Test and reset the password for this User Test, then try Sign In with this User Test to check the results.
Best Regards,
NNT
I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
Hi
I’m wondering if the additional password mask needs cleared as well like in your screenshot?
+11Hi
Try clearing “Additional Password Validation Mask” & “Incorrect Password Alert” as my screenshot.
and create User Test and test on this User Test.
Best Regards,
NNT
I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
Hi
Try clearing “Additional Password Validation Mask” & “Incorrect Password Alert” as my screenshot.
and create User Test and test on this User Test.
Best Regards,
NNT
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