We have been using AD for login to Acumatica for some time. We have several remote users who access Acumatica via the app, using AD login, with no issues. In the past I have been able to log into the system via the app as well as desktop, however now I can just log in via the desktop, not the mobile app. Please note;
- I can log into the PC web browser from “any” pc just fine using the AD button after entering the URL for the server.
- I can log in on a mobile device using a browser session and the URL/AD buttons.
- I can’t log in using the mobile device even though the URL is correct.
- Open the app, enter the URL, tap next
- Tap Active Directory
- Tap my MS account as listed
- Tap approve a request on my MS auth app
- Follow the process to enter code for approval
- Return to the mobile app, which now shows the AD and my ID along with the Verify your identity - your org requires additional sign-in methods to access this resource.
- I’m only allowed to select Face, Fingerprint, PIN, or security key.
- I tap that and it instantly returns to the same selection.
- I am stuck here - if I cancel it takes me back.
I have checked my profile and I can sign in other places just fine. I cleared the phone under devices for my profile as well, now there are none listed. The device is never written back to my profile.
As I’ve mentioned, I can log in from a browser on my phone just fine, it’s just logging in via the app.
I have unblocked pop-ups in Chrome and Safari browsers on my phone. I have deleted the app including history and reinstalled. The issue remains.
We are hosted by Acumatica and just upgraded to 26r1, and I was hoping that would resolve the issue, however it has not. Any ideas of other things to check would be appreciated.