Hi everyone,
I’m facing an issue where, I’m creating an email template to notify a customer on pending approval documents in sales orders.
In the email template i need to add a field which is usr multiselect LOV field. The field has 6 values and once i add the relevant data field to the email template the following 2 scenarios occur.
- Only one value is selected in the sales order for the usr field
in scenario 1, the email template obtains the description properly as shown below
- Multiple values are selected in the sales order for the relevant usr field
However for scenario 2 the LOV shows as a,b,c not the description of the values as shown below
The visual view of the template is as follows
Appreciate if anyone can let me know what i’m doing wrong and how i can obtain the relevant LOV value’s description to the email template.
Thank you so much in advance! Really appreciate your time and effort!!