First, I think I know the answer to this question, but I need confirmation.
IF I want to setup where I create a Case in Acumatica with a specific Case Class based on incoming emails with certain Subject Line headings or even Keywords in the email body, *must* I use and enable the Service Management Module/Feature?
Or can I do that without Service Management, and if so where do I set that sort of configuration?
Thank you,
Jeff
Best answer by darylbowman
Acumatica allows creating Cases from emails to a certain email account, if the email isn’t already tied to a Case, using System Email Accounts:
You possibly could also achieve something like this using Business Events, which would allow more specific rules.
+15Acumatica allows creating Cases from emails to a certain email account, if the email isn’t already tied to a Case, using System Email Accounts:
You possibly could also achieve something like this using Business Events, which would allow more specific rules.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
