Skip to main content
Solved

How do we test an email template to ensure it looks the way we want it to when received by our customer?

  • Aug 14, 2024 7:52 PM UTC
  • 3 replies
  • 242 views
  • Translate All

Forum|alt.badge.img

How do we test an email template to ensure it looks the way we want it to when received by our customer? 

Best answer by andriitkachenko

A visual view of the Body at the Email Templates screen gives you the most detail without sending the email somewhere. If it’s not enough - yes, sending it to your test email and checking it from there is the best solution.

I remember working on a visual representation of the Notification Template (same thing as the Email Template, just sent differently) on button click at a custom screen, but creating a customization for the testing might be an overkill for your case.

View original

3 replies

Laura03
Captain II
Forum|alt.badge.img+20
  • Captain II
  • Aug 14, 2024 8:55 PM UTC

Hello,

I test emails by substituting my email address on an existing customer.

 

Laura

Translate

iqraharrison
Captain II
Forum|alt.badge.img+9

@jsudak i agree with @Laura02.  it’s the easiest way to see what the email will look like once received

Translate

andriitkachenko
Jr Varsity III
Forum|alt.badge.img+6

A visual view of the Body at the Email Templates screen gives you the most detail without sending the email somewhere. If it’s not enough - yes, sending it to your test email and checking it from there is the best solution.

I remember working on a visual representation of the Notification Template (same thing as the Email Template, just sent differently) on button click at a custom screen, but creating a customization for the testing might be an overkill for your case.

Translate