Skip to main content
Answer

How do we test an email template to ensure it looks the way we want it to when received by our customer?

  • August 14, 2024
  • 3 replies
  • 127 views

Forum|alt.badge.img

How do we test an email template to ensure it looks the way we want it to when received by our customer? 

Best answer by andriitkachenko

A visual view of the Body at the Email Templates screen gives you the most detail without sending the email somewhere. If it’s not enough - yes, sending it to your test email and checking it from there is the best solution.

I remember working on a visual representation of the Notification Template (same thing as the Email Template, just sent differently) on button click at a custom screen, but creating a customization for the testing might be an overkill for your case.

3 replies

Laura03
Captain II
Forum|alt.badge.img+19
  • Captain II
  • August 14, 2024

Hello,

I test emails by substituting my email address on an existing customer.

 

Laura


iqraharrison
Captain II
Forum|alt.badge.img+8
  • Captain II
  • August 14, 2024

@jsudak i agree with @Laura02.  it’s the easiest way to see what the email will look like once received


andriitkachenko
Jr Varsity III
Forum|alt.badge.img+6

A visual view of the Body at the Email Templates screen gives you the most detail without sending the email somewhere. If it’s not enough - yes, sending it to your test email and checking it from there is the best solution.

I remember working on a visual representation of the Notification Template (same thing as the Email Template, just sent differently) on button click at a custom screen, but creating a customization for the testing might be an overkill for your case.