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Email to Two person at one company

  • 5 January 2024
  • 6 replies
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Userlevel 6
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We have a business event that send a customer when an invoice is created.  The email is sent to the “Account” eamil address.  One customer wants a duplicate email sent to a second person in its organization.  How can we do  this?

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Best answer by meganfriesen37 12 March 2024, 04:20

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Userlevel 4
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Hi @dougmcbride79 

The “To” field in the Email template attached to Business event can contain multiple recipients. You can either add the hardcoded email or dynamic data field to include the second person. 

Userlevel 7
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Or if the email is always going to the same 2 (or more) people for the company, you can also put multiple email addresses separated by semi colons (;) in the email field on the customer’s Billing info tab.

 

 

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Thank you.  You are adding the second email in the “Bill To” section.  Can we do this in the “Account” section?  We think we cannot because the Account section controls the access to the connected Big Commerce website. What do you think?

Userlevel 7
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Hi @dougmcbride79 were you able to find a solution? Thank you!

Userlevel 7
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Hi Doug, you should be able to do the same thing on the “general” tab as on the “bill to” tab (if you don’t have the override option selected, it will pick up what is on the “general tab”)

Userlevel 6
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Thank you

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