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Email Tags between distinct acumatica customers

2 years ago
Oct 19, 2024 5:20 PM UTC
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bwong91
Freshman II

I have encountered an case where my client is sending POs from Acumatica to another company which is also using Acumatica.

Because both companies are using the default Email Tags [ ] they are having issues communicating with each other as their emails are routing incorrectly.

With the expansion of Acumatica clients I have a feeling that this is going to become a more common occurrence.

Is there any plan in place to handle this type of issue? Aside from changing my clients Email Tags, which many of their other vendors are now used to, what can we do to resolve this communications issue?

Best answer by bwong91

Hello Chris,

After taking a long time to explain to support that the issue was not happening in my client’s system but in their vendor they eventually asked us for screenshots from within the vendor system which was a dead end.

My client has discussed internally and it looks like we will probably end up changing their email tags from the default to something else. I would advise ALL Implementers to do the same going forward as the chances of interacting with other Acumatica systems increases this will become a bigger problem if not curbed now.

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ChandraM
Semi-Pro I
2 years ago
Oct 20, 2024 1:58 AM UTC

@bwong91 Please confirm if you are referring to email tags shown below:

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Chandra M

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bwong91
Author
Freshman II
2 years ago
Oct 20, 2024 11:40 PM UTC

Yes Chandra, those are the email tag settings I was referring to in my questions.

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Chris Hackett
Acumatica Community Manager
1 year ago
Dec 24, 2024 11:03 PM UTC

Hi @bwong91 were you able to find a solution? Thank you!

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Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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bwong91
Author
Freshman II
Answer
1 year ago
Dec 26, 2024 3:07 PM UTC

Hello Chris,

After taking a long time to explain to support that the issue was not happening in my client’s system but in their vendor they eventually asked us for screenshots from within the vendor system which was a dead end.

My client has discussed internally and it looks like we will probably end up changing their email tags from the default to something else. I would advise ALL Implementers to do the same going forward as the chances of interacting with other Acumatica systems increases this will become a bigger problem if not curbed now.

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