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Duplicate User for Acumatica Portal - Same email address


To whom it may concern,

 

I received an email saying "Welcome to Acumatica Community"

With Username: michaels@digitalplanet

 

When I recover password I receive the following message,

 

" Sorry, that email address is already used! "

 

It could only be this email address that you are receiving this email from.

michaels@digitalplanet.co.za

 

The users that have the duplicate Emails are as follows,

 

michaels@digitalplanet

mikeslabdp or mikeslab

 

Please remove user mikeslabdp as it is the duplicate.

Best answer by Naveen Boga

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

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5 replies

  • Author
  • Freshman I
  • 3 replies
  • July 7, 2021

 


Naveen Boga
Captain II
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  • Captain II
  • 3381 replies
  • Answer
  • July 7, 2021

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 


  • Author
  • Freshman I
  • 3 replies
  • July 7, 2021
Naveen B wrote:

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

 

Hi Naveen,

I already did that and 2 days later I have no response.

Maybe I’ll get one here.


Forum|alt.badge.img
  • Jr Varsity III
  • 37 replies
  • July 16, 2021

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.


  • Author
  • Freshman I
  • 3 replies
  • July 16, 2021
kmckenzie wrote:

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.


Hi

You need to talk to your admin of your Acumatica Portal.

I do not know why they do not out a validation on existing email for this trivial thing.

Good luck.


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