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Question

Docusign Connect Error

  • April 4, 2022
  • 3 replies
  • 85 views
Kristina
Freshman I

Docusign will not connect. Im in a test sandbox and I have Use Test API box checked off & API URL  https://demo.docusign.net/restapi and I save and try to connect and get an error. I do have a docusign account and Ive provided the login info within the email & password fields. What am I missing?

 

 

3 replies

Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • April 4, 2022

Hi @Kristina 

What is the exact error you are receiving? 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Kristina
Freshman I
  • Kristina
  • Author
  • Freshman I
  • April 4, 2022

The error says “one or both username & password are invalid” but when I uncheck  Use Test API and click connect - it works. But, when I re-add the Test API URL and click connect, I get the previous error message.

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • April 26, 2022

Hi @Kristina were you able to resolve your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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