Question

Docusign Connect Error

  • 4 April 2022
  • 3 replies
  • 33 views

Docusign will not connect. Im in a test sandbox and I have Use Test API box checked off & API URL  https://demo.docusign.net/restapi and I save and try to connect and get an error. I do have a docusign account and Ive provided the login info within the email & password fields. What am I missing?

 

 


3 replies

Userlevel 7
Badge +11

Hi @Kristina 

What is the exact error you are receiving? 

The error says “one or both username & password are invalid” but when I uncheck  Use Test API and click connect - it works. But, when I re-add the Test API URL and click connect, I get the previous error message.

Userlevel 7
Badge

Hi @Kristina were you able to resolve your issue? Thank you!

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