Contact .... already associated with another user

Hi ​@aronandrade16 

Try the following. On the Santos Users screen > in the Linked Entity section, delete "Roberto Santos" > Click Save. Then go back to Linked Entity > select the contact "Roberto Santos" > Click Save

On the Employees screen > Check if the Employee login field displays information?

Best Regards,

NNT

Hi, I appreciate your response. I tried it.

I haven't been clear with my problem, so the thing is

I want Roberto Santos to be linked with that User (Santos). Still, I cannot link him since it states “Contact Roberto Santos is already associated with another user,” to which I didn't even associate him with any users, since this is the first time configuring his account. I also checked the look-up field in the Linked Entity section, but I couldn't find him anywhere. I just typed his name, which is why it shows there in the Linked Entity section (screenshot above), and that's the response I got, which is the “associate with another user” message (the red x mark beside Linked Entity). When I check the Employees, there is no Employee Login under Employee Settings or in the User Tab (screenshot below) that links him with another User. 

 

I appreciate your response!