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The outrageous cost to upgrade your license

  • March 12, 2026
  • 2 replies
  • 52 views

Hi,

I’ve been using—and actively advocating for—this software for years. I’ve recommended it to numerous companies and even helped guide a sister company through implementing it.

That said, I was under the impression that I had a full license for the features I needed, and that if something wasn’t included, I could simply purchase the specific module. When I originally bought the software for my company, it was with the understanding that there were no individual user licenses—it was unlimited.

Now, five years later, I’m finding out that the only way to get access to AI Studio is to change my license. On top of that, I’d have to pay a premium for tenants that were already included in my original license, and my user count would now be capped at 50.

To add insult to injury, the cost increase comes out to roughly 55%.

Is anyone else experiencing this? Thoughts on what your doing next?

 

2 replies

aaghaei
Captain II
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  • Captain II
  • March 12, 2026

I know effice early 2025 Acumatica changed the policy of allowing to have up to 5 fully licensed tenant with one subscribtion and any new active tenant will need to be paid for but I have never heard Acumatica is changing the liceinsing policy from transaction volume to number of users.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • March 12, 2026

Hi ​@mscardina54 - I’m sorry you are having these frustrations. One of our Acumatica team will be reaching out to you.