We’re experiencing an intermittent printing issue when printing documents (invoices / reports) from Acumatica.
After a paper jam or printer reconnect, Acumatica sends the job to the printer, but nothing actually prints.
Windows shows the job briefly and then clears it without errors.
What we’ve checked so far:
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Printer works fine outside Acumatica (Word, PDF, browser)
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Driver reinstalled and printer restarted
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Windows test print confirms the printer itself is responding correctly (a simple printer self-test helps confirm this)
This seems more like a driver or Windows spooler state issue that Acumatica doesn’t recover from automatically after a hardware interruption.
Has anyone seen Acumatica require a printer rebind, report refresh, or service restart after a printer error like this?
Any best practices for avoiding print failures after jams or power cycles?