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Login problem with community - Resolved

  • Sep 11, 2025 3:44 PM UTC
  • 8 replies
  • 160 views
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Chris Hackett
Community Manager
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We are aware of login issue with the community site and are working to resolve. This notice will be updated as we know more. Our apologies for the inconvenience caused. 

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

    8 replies

    JSpikowski
    Jr Varsity II
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    • JSpikowski
    • Jr Varsity II
    • Sep 11, 2025 4:51 PM UTC

    Thanks Chris for the update. I'm sure glad my phone maintains its login or I would be locked out.

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    meganfriesen37
    Captain II
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    Thanks Chris!  I am logged into the community, but not the partner portal.  

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    Megan Friesen, Contego Software Solutions, Canada
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • Sep 11, 2025 10:04 PM UTC

    Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!

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    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    Community Manager
    Forum|alt.badge.img
    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • Sep 11, 2025 10:08 PM UTC

    Quick update everyone. Gainsight engineering team is working on the issue. We’re hoping for a resolution soon.

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    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    meganfriesen37
    Captain II
    Forum|alt.badge.img+13

    Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!

    Chris - I’ll send you a private message

     

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    Megan Friesen, Contego Software Solutions, Canada
      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Author
      • Acumatica Community Manager
      • Sep 12, 2025 9:35 PM UTC

      Quick update. We are waiting on the fix from Gainsight engineering. We are hoping that will be by Monday but no firm ETA.

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      Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
      JSpikowski
      Jr Varsity II
      Forum|alt.badge.img
      • JSpikowski
      • Jr Varsity II
      • Sep 12, 2025 11:58 PM UTC

      They should restore the code that worked before their update until they can figure out the issue.

      My forum login cookies are like gold. 🙂

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      Chris Hackett
      Community Manager
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      • Chris Hackett
      • Author
      • Acumatica Community Manager
      • Sep 15, 2025 3:44 PM UTC

      This issue appears to be resolved. Thank you everyone for your patience!

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      Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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