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From Gainsight our community platform vendor: A New Community Search Experience Is Coming Soon


Chris Hackett
Community Manager
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Exciting news! Between February 3rd - 7th, we will be upgrading your community to the new enhanced search experience. This update is designed to make finding answers faster and easier for your community members, improving their overall self-service experience.

What's Changing?

  • Relevancy-Based Results: Search results will now be ranked by relevancy, not source, bringing the most helpful content to the top.
  • Streamlined Navigation: Consolidated tabs make it easier to toggle between native community content and federated content from external sources.
  • Dynamic Filters: Advanced filters are now embedded within categories, making it simpler to refine results and find exactly what’s needed.
  • Simplified User Interface: Cleaner search results with content type avatars and key details like posting date and author.

 

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