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Can we increase customer iD lenght

  • Jun 25, 2024 7:48 AM UTC
  • 6 replies
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Hello Acumatica comunity,

i have many customers. i have a question if somehow i need to increase customer number more than (10digit) 1000000000 + 1. how we can modify or the customerid field to accept more than 10.
Currently acumatica with default settings accpets only 10 Digit CustomerID

 

Best answer by nhatnghetinh

Hi @FaizanSaeed 

In the Segmented Keys ID. Please choose BIZACCT because BIZACCT is the Parent of CUSTOMER.

 

Best Regards,

NNT

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6 replies

Naveen Boga
Captain II
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  • Captain II
  • Jun 25, 2024 9:21 AM UTC

@FaizanSaeed  

 yes we can increase the length of the customer in the Segmented Keys screen to MAX 30 Characters.

 

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  • Freshman I
  • Jun 25, 2024 10:15 AM UTC

@FaizanSaeed  

 yes we can increase the length of the customer in the Segmented Keys screen to MAX 30 Characters.

 

But it is disabled! it doesn’t allow to change/ modify.

 

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nhatnghetinh
Captain II
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  • Captain II
  • Answer
  • Jun 25, 2024 10:22 AM UTC

Hi @FaizanSaeed 

In the Segmented Keys ID. Please choose BIZACCT because BIZACCT is the Parent of CUSTOMER.

 

Best Regards,

NNT

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  • Freshman I
  • Oct 27, 2025 3:48 PM UTC

I have tried to increase the size of the BizAccount but it gives me an error, says there are values in segment 1 even though I have deleted all customers and vendors, we are pre-go live.  Any reason why I cannot increase it

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Ghazalshokrollahi
Jr Varsity III
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Hi,

​@jmorris30 you already have data in it, it is referring to your data which is linked to business account being ( Supplier, Customer, Employee,...)

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  • Varsity III
  • Mar 26, 2026 3:12 PM UTC

Thank you for this. I was able to identify how to enable/ disable auto-numbering for Customer ID during customer creation using this.

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