This July, Acumatica launches Beacon, a new knowledge website and trusted knowledge foundation for Acumatica where documentation, release notes, known issues, job aids, videos, and knowledge articles come together in one continuously updated destination.
Beacon is available to everyone without signing in. For a personalized experience and access to additional content, simply sign in using the same single sign-on (SSO) credentials you use for the Acumatica Portal. Beginning on launch day, links to Beacon will be available from both the Acumatica Portal and Community.
Beacon is more than a new destination for documentation and product knowledge. It's a strategic investment in how customers, partners, developers, and employees discover knowledge, build expertise, and get trusted answers throughout their journey with Acumatica.
By bringing our product knowledge together into a single, AI-connected experience, we're creating one trusted source for the information people need, whether they're implementing Acumatica, learning a new feature, troubleshooting an issue, or exploring what's new.
This is the first step toward a connected knowledge ecosystem that supports users from their very first day through advanced product expertise.
Why This Matters
Knowledge is no longer just documentation, it has become a strategic product capability.
Beacon provides the trusted knowledge foundation that powers customer and partner education, individual productivity, and every AI-powered experience across the Acumatica ecosystem.
Beacon establishes the foundation that allows learning, documentation, support, and AI to evolve together as one connected experience rather than as separate destinations. Users will have one place to discover trusted Acumatica knowledge.
Building the Acumatica Knowledge Ecosystem
In simple terms:
Acumatica University develops capabilities. Beacon delivers trusted knowledge. AI connects users to the right information at the right time.
Together, they form the connected knowledge ecosystem that helps every customer, partner, developer, and employee become more successful with Acumatica.
Beacon at a Glance
Unified. Documentation, release notes, known issues, job aids, videos, and knowledge articles come together in one continuously updated destination.
Personalized. Connected through SSO, Beacon delivers an experience tailored to each audience today, with deeper role-based personalization planned over time.
Trusted. Beacon becomes the trusted knowledge foundation for Acumatica. Every AI-powered experience is grounded in Beacon content and links users back to authoritative sources.
Connected. Training, documentation, support resources, release information, and AI become part of one connected knowledge ecosystem.
What Happens to Open University and the Help Portal?
They move. Every piece of content is finding a better home. Nothing is lost; discoverability is gained.
Content transitions include:
- Product documentation → Beacon
- Job aids → Beacon
- Release notes and known issues → Beacon
- Knowledge Base articles → Beacon
- Training PDFs → Beacon
- Training videos → Beacon
- Learning paths, structured training, badges → Acumatica University
Acumatica University is the new name for Partner University and continues to serve as Acumatica's structured learning environment.
Open University and the Help Portal will fully transition to Beacon by August 2026. Existing Help Portal URLs will automatically be redirected. This is a big step up, and there is more to come to our future learner experience.
The in-product Help experience remains unchanged for now.
Frequently Asked Questions
Understanding the Vision
Q: Why is Acumatica launching Beacon?
Beacon is part of Acumatica's long-term investment in a connected knowledge ecosystem. It makes trusted knowledge easier to discover while providing the foundation behind AI-powered experiences.
Q: How is Beacon different from Acumatica University?
Acumatica University develops capabilities through structured learning, certifications, and cohort programs. Beacon delivers trusted knowledge in the flow of work. Together they support users from onboarding through product mastery.
Q: How does Beacon support AI?
Beacon is the trusted knowledge foundation for Acumatica's AI experiences. AI answers are grounded in authoritative content and link back to Beacon for context and verification.
Q: Where is Beacon headed?
This is the first step. Over time Beacon will evolve with richer personalization, deeper AI integration, and skills-based experiences that adapt as users build expertise.
Transition Questions
Q: Is the Help Portal going away?
Yes. It will transition to Beacon by August 2026, with existing links redirecting automatically.
Q: What happens to Open University?
Knowledge content transitions into Beacon while structured learning remains in Acumatica University.
Q: Will my bookmarks still work?
Yes. Existing Help Portal links will redirect automatically.
Q: What happens to certification training?
Certification learning remains in Acumatica University.
Q: What happens to in-product Help?
The in-product Help experience remains unchanged for now.
Q: When will Beacon launch?
Launch begins in July 2026, with the full transition completed by August 2026.