Credit Memo

Thanks Naveen, that’s what I thought, just double checking.

Jana,

open the credit memo on the Invoices and Memos (AR301000) form and use the Reverse and Apply to Memo action. The system will create a debit memo and apply it to the credit memo. As soon as you release the debit memo, the both documents will be closed.

If you have a credit memo paid by lines (the Pay by Line check box selected), you need to use the Reverse action first to create a reversing debit memo. Then open the credit memo on the Payments and Applications (AR302000) form and apply it to the debit memo to close the both documents.

Olga, thank you!