I mentioned a problem that we were having in crediting and reinvoicing a service order in another thread, and then I discovered that this was the problem.
We have restricted all users access to cancel invoices (we have specific users who need to create credit memos in specific ways, so we don’t want them to use this shortcut). As a result of this, the ability to “Add Return Line” has also automatically been restricted. See below. The orange should be restricted, the green should be allowed:
Best answer by Anacarina Calvo
Hi
I do not see why Add Return Line and Cancel Invoice actions would be connected. I agree that the best is to create a case to investigate further.
The problem here is actually higher up than I initially described. For audit and fraud prevention reasons, our users cannot delete invoices, the numbering sequence must remain intact. For this reason we have given “Insert” access to users on the form as follows:
Everywhere else on this container, and in the container elements, the access is "Inherited". However, the "Add Return Line" button is not available.
When I change the "Insert" access back to "Inherited" it reappears. This doesn't make sense to me - the Insert access on the form is surely unrelated to the Add Return Line access?
Hi
Hi Chris
I haven’t had any answers but I think I will log it through support and see what they say. Thanks for checking in.
+4Hi
I do not see why Add Return Line and Cancel Invoice actions would be connected. I agree that the best is to create a case to investigate further.
This has been resolved in 2021R2 update 19 (21.219.0019) .
It’s available for download, published on community and shown up inside Acumatica under “Apply Updates” page:
http://acumatica-builds.s3.amazonaws.com/index.html?prefix=builds/21.2/21.219.0019/
Release Notes: https://acumatica-builds.s3.amazonaws.com/builds/21.2/ReleaseNotes/Release_Notes_for_Acumatica_21_219_0019.pdf
AC-249676: The Add SO Line and Add Return Line buttons on the Details tab of the Invoices (SO303000) form were disabled for the user that had been assigned the Insert access rights for this form.
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