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Question

Swap Shipping Address

B
Jr Varsity III
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The billing address in BigCommerce comes through to Acumatica as the shipping address, so the orders get sent to the wrong location.

When I do the investigation, 

the shipping address that is not currently included in the customer address book of Bigcommerce. And address was just added to Acumatica customer record 11/29/2023, after SO was created 11/24/2023.

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When the SO synched to Acumatica, since it can't find the shipping address, it choose the default address which is the billing address.

Is there a way to check if the Customer location and the sales order didn't sync at the same time?

 

3 replies

Julia Lukina
Acumatica Employee
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  • Julia Lukina
  • Acumatica Employee
  • 48 replies
  • December 5, 2023

Hi @bernadeth58 , which address is specified on the order in BC as Shipping address? And which addresses do you have on the order in Acumatica?

If you will create a case it’ll help to investigate faster and avoid sharing of confidential/personal data in Community.

Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett
B
Jr Varsity III
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  • bernadeth58
  • Author
  • Jr Varsity III
  • 67 replies
  • December 5, 2023

Hi Julia, 

In the BC:
Billing - Lori
Shipping - Verlyn

when sync to AC:
Billing - Lori
Shiiping - Lori

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2754 replies
  • December 21, 2023

Hi @bernadeth58 were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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