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Why are ERP Transactions getting counted twice?!?

  • July 10, 2024
  • 33 replies
  • 1245 views
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33 replies

TimRodman
Pro I
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  • TimRodman
  • Author
  • Pro I
  • September 23, 2024

Hmmmm so intercompany transactions and foreign currency transactions will incur more ERP transactions ? What about those from coming from API calls?

 

@saiful murad “Yes and Yes” as far as I can tell, but definitely test each situation. That’s the main takeaway in my opinion: Don’t assume anything, but try it on your own to see how many ERP Transactions are triggered.

Acumatica Consultant since 2013 (worked at Acumatica and multiple VARs) ⚡⚡⚡⚡⚡⚡⚡⚡ Currently an Ambassador for Traild AP Automation: ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ AugForums.com/Traild ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ Traild was the only AP Automation named finalist for Acumatica ISV Partner of the Year 2025⚡⚡ Lastly, please checkout my Acumatica Podcast, live broadcasting on LinkedIn and YouTube: ⚡⚡ AugForums.com/Podcast
sgaspar72
Jr Varsity III
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  • sgaspar72
  • Jr Varsity III
  • September 23, 2024

It gets EXTREEMLY unpredictable if you are using service management. We have some service companies that do less than 1,000 commercial transactions a month, but can generate MILLIONS of ERP transactions, and we have others (exactly the same industry) who remain only 200% to 300% over their licensed ERP transaction levels (which we just consider normal). No one has ever been able to explain why this happens or articulate how to control or forecast for it.
¯

 

Oh wow, that is indeed unpredictable. Personally, I totally get that Acumatica is cracking down on ERP Transactions because of “noisy neighbors” in the Acumatica Cloud. In my opinion, the main solution for those “noisy neighbors” is to look at hosting Acumatica somewhere outside the Acumatica Cloud so they can fine-tune their hardware resources better without having to pay a ton more money to Acumatica.

 

The weird thing though is that Acumatica changed their pricing a couple of years ago to make self-hosted customers pay exactly the same amount as customer who are hosted in the Acumatica Cloud. There was an official explanation for why they did it, but personally I don’t think it made any sense. Regardless, it’s strange that self-hosted customers have to pay the same amount, even though they are taking care of the hardware costs.

 

So, I think we should start campaigning for things to go back to where they were a couple of years ago where self-hosted customers pay less than customers who are hosted in the Acumatica Cloud. I think that would solve the problem because then you could look at self-hosting or hosting with a 3rd party if you find that you have a high ratio of ERP Transactions to Commercial Transactions.

Yes, we host all of our clients on private cloud and so there is no performance impact, but the notice at the bottom of the screen is annoying for them. 
 

From a price standpoint, we have had some of our prospects and new clients raise concerns because they have to pay so much more than their fellows in the same industry who are under older contracts. It also prevents us from moving some of those older contracts to the newer structure. 

Scott Gaspar
D
Jr Varsity III
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  • deaster93
  • Jr Varsity III
  • October 28, 2024

I just spoke with my VAR who indicated that the ERP transaction count limit with respect to pricing was eliminated in April 2024, which is why I couldn’t find it in the current licensing guide.

 

Yes, that’s correct @bbohn. This is really more of an issue for people who have been on Acumatica for years because their existing contract legally restricts the number of ERP Transactions. The new agreement is a bit of a “correction” on the part of Acumatica.

 

However, my understanding at this point is that, even though ERP Transactions are no longer part of the legal agreement, you won’t be able to complain to Acumatica about slowness in your SaaS environment if you are over on ERP Transactions. Which makes sense. I’m just making the point that ERP Transactions still have “teeth” under the new agreement.

They do have a reference to an agreement that allows them to look at ERP transactions in the 2024 pricing and make you upgrade your resources if you consistently exceed the recommendation.  It is less legalese than before.

Best to you!
E
Freshman I
  • esuhendra18
  • Freshman I
  • December 13, 2024

Hi ​@TimRodman  and others,

 

In Asia customers some preferred running this on closed environment. Then they asked we could understand if SAAS counting transaction because impacting on the server. But in PCS we running our own server, why this matter to Acumatica? 

What yall think abou tit?

Thanks

TimRodman
Pro I
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  • TimRodman
  • Author
  • Pro I
  • December 13, 2024

​@esuhendra18 I TOTALLY agree with you that it shouldn’t matter when you’re running on your own server. But it does unfortunately. At least for now until we can make enough noise about it 😀

Acumatica Consultant since 2013 (worked at Acumatica and multiple VARs) ⚡⚡⚡⚡⚡⚡⚡⚡ Currently an Ambassador for Traild AP Automation: ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ AugForums.com/Traild ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ Traild was the only AP Automation named finalist for Acumatica ISV Partner of the Year 2025⚡⚡ Lastly, please checkout my Acumatica Podcast, live broadcasting on LinkedIn and YouTube: ⚡⚡ AugForums.com/Podcast
J
Freshman I

Looks like the ERP transaction issue is continuing to escalate - Updating EDI statuses and any API Calls are counted as ERP transactions. If you use the system as designed, as an SMB we are being nickel and dimed as these policies continue to change. What ever happened to Commercial transactions being the base?

 

    Dana Moffat
    Community Manager
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    • Dana Moffat
    • Community Manager
    • September 2, 2025

    hi ​@johnkasprzyk30 

    I have reached out to your VAR/partner to let them know about your question. Your VAR will be reaching out soon to you.

    Thanks,

    Dana

      TimRodman
      Pro I
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      • TimRodman
      • Author
      • Pro I
      • September 2, 2025

      Looks like the ERP transaction issue is continuing to escalate - Updating EDI statuses and any API Calls are counted as ERP transactions. If you use the system as designed, as an SMB we are being nickel and dimed as these policies continue to change. What ever happened to Commercial transactions being the base?

       

      Apparently it was always part of the legal contract, it just wasn’t enforced until somewhat recently. Definitely incentivizes developers to touch records less frequently.

      Acumatica Consultant since 2013 (worked at Acumatica and multiple VARs) ⚡⚡⚡⚡⚡⚡⚡⚡ Currently an Ambassador for Traild AP Automation: ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ AugForums.com/Traild ⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡⚡ Traild was the only AP Automation named finalist for Acumatica ISV Partner of the Year 2025⚡⚡ Lastly, please checkout my Acumatica Podcast, live broadcasting on LinkedIn and YouTube: ⚡⚡ AugForums.com/Podcast
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