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Hi ALL,

We have recently encountered many cases. The “VAT Taxable Total” field on Invoice is not displayed correctly as shown in the screenshot below.

 

If you delete all the lines in the "DOCUMENT DETAILS" Tab, The "VAT Taxable Total" field is as shown below (it should be = 0)

 

This is the Sales Order of the Invoice. The “VAT Taxable Total” field on Sales Order is displayed correctly.

 

We would like to know the causes of this error. Is it an Acumatica system error? or a User error? or some other cause?

 

Note: Acumatica Version 2020.R1

 

Best Regards,

NNT

Hello @nhatnghetinh ,

Have Customizations been ruled out?  If you enter the same sales order and invoice with customizations temporarily un-published, is the behavior the same in Invoices screen?

I searched this community for known issues with VAT taxable total and found no hits. Perhaps you performed the same search. Having no hits could mean there are no known issues, or it could mean your version is so old that known issues are no longer relevant and have been removed from Acumatica Community.

If you rule out customizations as the cause of the problem, the next recommendation is to upgrade.

 

Laura

Hi @Laura02 

Customizations have been ruled out. We have encountered this error before but it is very rare, 1 case every 1-2 years. But in the past 1 month we have encountered 3 cases of this error.

I have tested to create this error but cannot create a similar error. Did the Users do something wrong that caused the error?

Besides the old version, there could be other causes such as slow internet connection or a problem with the Server's hard drive that causes the error?

 

Best Regards,

NNT

Hi @nhatnghetinh were you able to find a solution? Thank you!

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