Question

"The Server has been restarted. Please reload the page"

  • 28 June 2023
  • 6 replies
  • 306 views

Userlevel 2
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Hi,

We upgraded to Acumatica Cloud ERP 2022 R2 Build 22.212.0046, and since  then we are getting this error every now and then. Our users are getting tired of this already.

Any one experiencing the same issue? 


6 replies

Userlevel 7
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Hello @ikarisg 

When did the upgrade happen?

Is the issue happening every time?

Have you restarted the application and verified it?

Any trace details?

Userlevel 7
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Hi @ikarisg were you able to find a solution? Thank you!

Userlevel 2
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No we haven’t found a solution. We have rebooted the server multiple times, and we’re still getting this issue on a random occasion. Makes our work a little bit more harder.

Userlevel 4
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Hi,

I’m seeing this error for the first time and is also related to an upgrade to 2022.  I have a few theories I’m testing out to try and resolve.  Specifically I think it’s due to an error being thrown by a customisation possibly related to Newtonsoft.  This is very much a theory at this stage. 

Do you have any customisations that use Newtonsoft in your instance?

 

Userlevel 2

Any solution for this yet my customer is on Acumatica Cloud ERP 2023 R1
Build 23.106.0050 + and we are getting the same error ?

Userlevel 4
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Hi,

Spent some time looking to solve my particular “Server Has Restarted Problem” yesterday.  Raised a separate topic on how to replicate my particular example

 

 

My case appears to be due to a customization that used to work in R2021 but no longer does in R2022.

 

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