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System Monitor - Multiple Requests in Progress

  • March 3, 2025
  • 6 replies
  • 164 views

rcreasy
Varsity I
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We are on a SaaS instance. In System Monitor we have many pages of “Requests In Progress”
Are these hung processes that are really still running and reducing system resources? Is there anything we should do to stop these processes?

Best answer by Dmitrii Naumov

@rcreasy Indeed, looks like these are stuck.

I’d recommend creating a support case for proper investigation.

 

You can use ‘RESTART APLLICATION’ button on the ‘Apply Updates’ screen to get rid of all these processes. (please note that it’ll also terminate any ‘real’ processes the users may be doing at that time, so it’s better to use it when no one is in the system).

6 replies

Dmitrii Naumov
Acumatica Moderator
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  • Acumatica Moderator
  • March 3, 2025

@rcreasy what are those processes? 

Maybe you can attach a screenshot. 

 

 


rcreasy
Varsity I
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  • Author
  • Varsity I
  • March 3, 2025

@rcreasy what are those processes? 

Maybe you can attach a screenshot. 

 

There are several pages like this

 

 


Dmitrii Naumov
Acumatica Moderator
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  • Acumatica Moderator
  • Answer
  • March 3, 2025

@rcreasy Indeed, looks like these are stuck.

I’d recommend creating a support case for proper investigation.

 

You can use ‘RESTART APLLICATION’ button on the ‘Apply Updates’ screen to get rid of all these processes. (please note that it’ll also terminate any ‘real’ processes the users may be doing at that time, so it’s better to use it when no one is in the system).


rcreasy
Varsity I
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  • Author
  • Varsity I
  • March 3, 2025

@rcreasy Indeed, looks like these are stuck.

I’d recommend creating a support case for proper investigation.

 

You can use ‘RESTART APLLICATION’ button on the ‘Apply Updates’ screen to get rid of all these processes. (please note that it’ll also terminate any ‘real’ processes the users may be doing at that time, so it’s better to use it when no one is in the system).

@Dmitrii Naumov Thanks! I opened a ticket. I lack the confidence to do an application restart :-))

 


gorazem
Varsity I
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  • Varsity I
  • March 3, 2025

Are you doing any API calls to your system? I’ve had the same thing happen to me when trying to use a filter during a PUT to the Customers endpoint for example.


rcreasy
Varsity I
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  • Author
  • Varsity I
  • March 3, 2025

Are you doing any API calls to your system? I’ve had the same thing happen to me when trying to use a filter during a PUT to the Customers endpoint for example.

@gorazem we do many API calls...but, no puts.