New to Acumatica and have been using Project Quotes since January. Google Chrome is our browser, users are experiencing the following error throughout the day and randomly. Does anyone have any insight on this error and how to remedy ? It is not related to the timeout setting in the UI / Security.
Best answer by lairdtim
We see this quite often. It’s not a site restart or a session (logon) timeout. It’s typically because of IIS garbage collection on the server side (those of us on SAAS can’t see that, but I have a passing understanding of how IIS works). Since most of the processing within Acumatica happens on the web server, as the application pool/web server has other high intensity (or just lots of other low intensity) activities occurring, IIS looks for the connections that have been idle the longest and times them out, resulting in this message.
While our actual idle login timeout is 2 hours, during business hours I can get this message to come up by leaving a screen idle for 5-10 minutes. It’s usually just an annoyance, but if you are working on something like an order, and you don’t save it and you walk away to use the restroom, you’re likely starting all over when you get back.
I’ve been told ModernUI will help with this quite a bit because it pushes more of the processing to the browser, rather than at the web server.
What is your timeout setting?
I personally haven’t seen this error outside of a genuine timeout, which is usually 1 hour of being inactive.
+15
Did you reviewed the logs in the system Monitor if any task is consuming more time and leads to restarting?
+7
It may be a scheduled restart, but if it happens randomly during the day it is possible that the restarts are caused by something consuming all server resources causing the system to fail.
In that case I’d recommend creating a support case for proper investigation.
+8
We see this quite often. It’s not a site restart or a session (logon) timeout. It’s typically because of IIS garbage collection on the server side (those of us on SAAS can’t see that, but I have a passing understanding of how IIS works). Since most of the processing within Acumatica happens on the web server, as the application pool/web server has other high intensity (or just lots of other low intensity) activities occurring, IIS looks for the connections that have been idle the longest and times them out, resulting in this message.
While our actual idle login timeout is 2 hours, during business hours I can get this message to come up by leaving a screen idle for 5-10 minutes. It’s usually just an annoyance, but if you are working on something like an order, and you don’t save it and you walk away to use the restroom, you’re likely starting all over when you get back.
I’ve been told ModernUI will help with this quite a bit because it pushes more of the processing to the browser, rather than at the web server.
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