DeviceHub - 'Printer is not configured in Acumatica Instance' log message

  • 17 June 2022
  • 2 replies

Userlevel 1



We are encountering an issue after a recent Acumatica upgrade, with the DeviceHub.

Basically, the printer has been configured and was working prior to the upgrade (on version 2021R1), however after installing the latest DeviceHub version 2022R1, the log shows the following message.


When I am trying to use the ‘UPDATE PRINTER LIST’ on the ‘Printers’ screen in Acumatica, the DeviceHub log is not registering the request being made from the Acumatica web app.


Note: The printer is correctly installed and the machine which is being used to run DeviceHub does have access to it as well.


Has anyone ever encountered this please?


Thanks and Regards,

Nigel Pace


Best answer by npace29 20 July 2022, 20:45

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2 replies

@npace29 I would suggest creating a support case so that they can log in and review.



Userlevel 1

Hi all,


A small update to the above. The error was due to the Tenant name not being set correctly in the DeviceHub.


It appears that the tenant name set in the Device Hub is actually case sensitive and the client had set this to all-caps (uppercase), thus causing the error message. Thankfully, the resolution was simply to set the tenant name in the Device Hub to the correct case-sensitivity :)




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