HI @sheilao08 

A few things to check here:

1. Are there any long running processes in your system? Go to System Management> System Monitor

2. Are you an admin of the site? You can restart the application of the instance. Go to System Management> Apply Updates.
3. If you have a VAR, check with them before doing this as well. 

I would ONLY suggest this when it is off hours for your team. It may fix the other issue you are having as well with the user who can not upload files. 

Instead of also restarting the application, you could Reset the Cache. Please read the help first however. 

Here is the help on this:

https://help-2022r1.acumatica.com/(W(6))/Help?ScreenId=ShowWiki&pageid=ef4f5e3f-a91d-4762-8fcd-c517b53f86f0

@kbeatty21 Thank you for responding again!  There aren’t any processes running in the system monitor window.  I can restart the application but before I do that, will if affect any of our customizations?  I’m assuming no, that it just restarts Acumatica but I want to make sure.  I read the help file but it doesn’t say much, just want to make sure.  Also we are hosted by Acumatica.  Before proceeding, wanted to clarify and then I can schedule when users are out of the system.

HI @sheilao08 

It will not affect customizations. It basically refreshes your instance. 

Hi @sheilao08 

Restart Application will not affect any customizations

It Improves the performance of the system

Clear any process running in the system

Universal search will improve the search ability

Please try to restart IIS application and updates us

Thanks

@manikantad18, @kbeatty21 I used the apply updates window and I restarted the application. I tested adding a link to an email after that and it didn’t change anything. I also reset caches from the apply updates window and still no change.

Other users reported before doing this that they also had issues adding links in emails and some could not track an email from HubSpot to Acumatica.  The system hangs.  

All users are having the same issues even after the restart application and reset cache from the apply updates window.

Also, I don’t believe I can restart IIS since we are hosted by Acumatica since I cannot RDP to the server.

Any other suggestions?  I am going to open a case with Acumatica in a few minutes.

Hi @sheilao08 

My only other suggestion is to open a case with Acumatica. Ensure that you attach your video. 

Hi @sheilao08 

Please provide an update once you have a solution from Acumatica, we would like to know the reason for hanging.

Thank you