Hello, I have system admin user role in Acumatica, and I need to reset another users password. I have been able to do this in the past.Now, however, as soon as I click on the Reset Password button on the Users Screen… It changes over to my own user account in the system, so I would be changing my own password. Is there a way to workaround this issue? Thanks!
Hello, We have noticed after creating a sales order that a duplicate is now showing up. It has all the exact same information. Same Reference number, same shipment number, same payment information. I added a note to one of the orders and it showed up on both orders, so they are linked together somehow. Therefore, I don’t want to try and just delete one, since it will most likely delete both. However, when I look at the customer account, only one order shows up. Does anyone have any ideas on how to address this duplicate order issue? Thank you!
Hello, For our company, we have two employees with the same roles in Acumatica that need to be able to edit expense claims before they get approved. To do this, they put them on hold first, which I believe to be the correct process. However, one of the employees has the on Hold button available while the other does not. Does anyone know where/how to set up the users to have the same options available for expense claims? Thank you!
Hello, We have been having an issue with our BigCommerce connection into Acumatica whenever a customer creates their first order on the website. When the customer creates an order from BigCommerce, it syncs into Acumatica and uses the Ship To Name and Address for the Customer profile instead of using the Bill To Name and Address. We have to manually override the Name and Address every time, on every tab to correct this. Also, if a new location is created in Acumatica for that customer, it defaults back to the original Attention and Ship To Addresses that were incorrect, even after they’ve been changed. Any ideas for a fix to this issue? Thanks!
Why does the Mass Action “Create Shipment” give the error message: The selected action is disabled for this record? If I drill down into the sales order, I can create the shipment from the Sales Order screen, but not from the generic inquiry with the mass action enabled.
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