Hi @bclark without diving too deep into access rights yet, can you verify both users have the same exact roles:

@estebanperalta54 

Thank you for the quick response. 

So the user that cannot see the Hold option has all the roles of the other employee, plus additional ones. 

Hi @bclark 

Check the Computed Rights on each users Roles:

Thanks @kandybeatty49 

I checked in on those access rights, and the user who cannot put Claims on Hold does have Delete access. 

I’m wondering from my first image I shared, that the First User actually has the Hold Button available from the main screen, and the second user has the Hold button in the Other Options area, but it’s greyed out. 

@bclark does the first user have the hold button favorited (the star to the left of the option)

@iqraharrison48 

As of right now, they both have the hold button favorited. 

Hi @bclark 

What are the computed rights for that user? There may be a role that is overriding that delete right. 

Hi @bclark 

I have noticed that the Expense claims has ‘claimed by’ employee ‘3012’. I am not sure if one of the Employee who is trying to ‘Hold’ the document is Employee 3012. You may confirm.

For Expense claims and Timecards, above access rights, the Employee’s position in company tree and also if employee has been delegated with permission to submit/edit Time card and Expense claim for an employee matters. Refer to the following post which points to above settings. 

Hope this helps.

Regards,

Hi @vkumar 

Neither employee was the one that is the “Claimed by” Employee. 

I checked the Delegates for the employee who did submit the claim, and that seemed to be the missing link. I added the new employee to their delegates and now the hold button appears. 

Thank you!