@hkabiri Okay, I just recreated the GI, using the CRCase table and also the Contact table. I was able to add the fields that I need and it is only sending it once. It must have been copying a GI with multiple tables causing the issue. Thank you so much for your help.
@hkabiri I don’t have any grouping. But I did copy the GI from the existing cases GI that we had. I think I would also need the contact table so that I can get the email for the contact on the case. Let me try a to copy a different GI or create one from scratch. What tables did you have in your GI and did it email the correct contact on the case?
@rkerby04 Also I believe the basic is ending in October so we thought it was best to change them all now since we were having issues anyway.
@rkerby04 We had 2 tenants also and 2 completely different hosted environments, one on AWS and one hosted by Acumatica. Our IT provider enabled 2 factor authentication. It took several days to actually affect our email accounts. By turning that on, we had to update the email settings to use multi-factor and change them to Azure Modern Authentication. Once we did that and signed into each email account again and tested the email account in the email accounts window, we were able to get it working. There was one account not working and we had to go back into system email accounts and make sure the test button worked and resave the settings/password and test again. Once we did that, all emails were working.
I am having a similar issue with cases. I want a survey to go out only for closed support cases where we have a user-defined field identifying if a survey should be sent. To accomplish this, I had to use a GI since I could not pull in and filter closed cases using an attribute field on the Business Event. The email is sending but it is not tracking the activity anywhere. I am using the Link to entity field on the Notification Template and have the ((CRCase_noteID)). I also added that field to the GI and it is still not adding the activity to the case. I have tried the CaseCD, the contacts email, and still not working.Well, now it is working but it is sending the email notification twice and tracking the activity twice.
We did get this login error again today. We did use the same information published above by Kfarren29 and got our email back up and working. Had to change from Basic to Azure Modern Authentication.
@suebrown Not sure if you set this up yet. I just got done configuring Contacts to integrate from HubSpot to Leads in Acumatica using the HubSpot Enhanced Provider. Caution: It doesn’t work well with Multi-tenants. We did this in our Testing Tenant first (same instance), then when trying to move it to our Production Tenant it wasn’t working. Found out that the HubSpot Enhanced Data Provider can only sync with one company and the order of the company in the Tenant List form matters, we had to move our Production company to the first one in this List. Hope you got it working but if you have questions, let me know.Sheila
In my issue, we resolved this. The IT person said: The USERNAME did not match PRIMARY EMAIL ADDRESS in Office 365. Once they got it changed, then it worked fine.
Anyone have a resolution to this? I had to have the password changed for one of my system email accounts. It is accepting the password and allows me to save. But when I test the email account I got the same error as in this community question. The mail receive has failed. NO LOGIN failed.
Thank you for your reply. We did have a webhook to HubSpot for Leads. We were also trying to import/export contacts in real time. We tried to create another webhook for contacts and that did not work. So it seems we can only have one webhook, either contacts or leads but not both.
Acumatica Cloud ERP 2020 R1Build 20.104.0012 I also tested this in a newer build 2020 R2Acumatica Cloud ERP 2020 R2Build 20.208.0031
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