Inactive Contact appears in autocomplete and lookup on an email activity

  • 11 March 2021
  • 2 replies

I have a contact that I have marked inactive.  Yet when try to send an email and I start typing, the autocomplete still shows that inactive contact.  Also if I click on the lookup on the “To” line of the email activity the inactive contact appears there as well.

I know you can turn off autocomplete under the user profile, but I do want autocomplete on.  

  1.  Is there a way to remove past autocomplete entries so it “Forgets” the contact which is now inactive who I may have emailed before?
  2. Is there a way to change the Lookup so that Inactive Contacts are not listed?

Seems like code(logic) should filter out inactive contacts.


2 replies

Userlevel 7
Badge +7

Hello @sheilao12,

Please advise the build number.

Acumatica Cloud ERP 2020 R1
Build 20.104.0012


I also tested this in a newer build 2020 R2

Acumatica Cloud ERP 2020 R2
Build 20.208.0031


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