Question

Why does an item with ID C-A892:MD change to C-A892-MD when exported to BigCommerce?

  • 21 March 2022
  • 4 replies
  • 49 views
P
Rank
Userlevel 5
Badge +1

We are having problems with exporting template items that have never been synchronised before. 

e.g. The item on Acumatica is called C-A892:MD with a : between the Template ID (C-A892) and the SKU code (MD). When it gets created in BigCommerce it is created as C-A892-MD which doesn’t match and gives an error on the export sync ( "The synchronization could not be completed because variant items do not match the 7386 product in BigCommerce.")

Is there any way to get around this other than manually going into BigCommerce after the sync fails and changing it before resyncing?

Thanks for any advice, even if it’s just that we have to manually do it and there is no way around it.

Phil

4 replies

smarenich
Rank
Userlevel 7
Badge +3

@ppowell it is a bit hard to advise here on what is wrong. Could you please create a support case with Acumatica, as we would need to review settings and the error details.

KarthikGajendran
Rank
Userlevel 7
Badge +2

@ppowell like Sergey said please create a case with Acumatica support but I was to confirm with you that the inventory C-A892:MD in Acumatica will not be converted to C-A892-MD in BC. I just tested it. Please see below screenshots. When I look at the error message it looks like the variants in Acumatica does not match with Shopify. Example the Variants options/Attributes in Acumatica does not match with Shopify Variant options. 
 

 

 

Technical Product Manager- Retail Commerce
P
Rank
Userlevel 5
Badge +1

Thanks for the advice.  I’m not sure what is happening here but we will raise it as a case as suggested.

 

Phil

Chris Hackett
Rank
Userlevel 7
Badge

Hi @ppowell were you able to resolve your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved