We are trying to understand the how the refund integration works in Shopify and why we are getting “voided payments” created instead of “customer refunds.”
Our Shopify website is setup to capture payments at the sale. When we go to refund an order, we start the process through Shopify and hit the refund button (picture attached) and then we let the integration build the refund. Instead of creating a “customer refund” (which we think we want), the integration has been creating voided payments.
What is the logic for how this integration is supposed to work and is there something we can do to have the integration create customer refunds instead?
Best answer by KarthikGajendranView original