I've set up a connection between my Shopify and Acumatica systems. When a customer placed an order and made a payment, it resulted in the creation of an order (SO.30.10.00) and a prepayment (AR.30.20.00).
However, today, the customer decided to cancel the order. Now, when I check the 'Sync History,' I've encountered an error message stating, 'The applied amount cannot exceed the unbilled balance.' What might I have done incorrectly? Why is Acumatica preventing me from syncing this transaction?
P/S Acumatica version = 2023 R1
Best answer by jfarrellView original