Two core settings in our Big Commerce website have mysteriously reset. One is “Track Inventory”. Our system is set up to track inventory and so when stock goes to zero, the item is automaticsally removed from our webset and when we restock the item the item is automatically returned to the website. The “Track Inventory” setting was “unchecked on hundreds of items and hundreds of out of stock items reappeared on our website.
Two, some of our items are set to “do not sell on the website” and instead “Call for Pricing” appears under the item. All of these call for pricing items were reset and the “do not sell” box is not checked. And the Call for pricing has disappeared.
We are on 2022 R2. What is happening? Big Commerce has not idea what is causing this to happen. Can anyone help us?
Best answer by Yuri KarpenkoView original