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Big Commerce Setting Mysteriously Reset Causing Huge issues

  • 17 October 2023
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Two core settings in our Big Commerce website have mysteriously reset.  One is “Track Inventory”.  Our system is set up to track inventory and so when stock goes to zero, the item is automaticsally removed from our webset and when we restock the item the item is automatically returned to the website.  The “Track Inventory” setting was “unchecked on hundreds of items and hundreds of out of stock items reappeared on our website.  

Two, some of our items are set to “do not sell on the website” and instead “Call for Pricing” appears under the item.  All of these call for pricing items were reset and the “do not sell” box is not checked. And the Call for pricing has disappeared.  

We are on 2022 R2.  What is happening?  Big Commerce has not idea what is causing this to happen.  Can anyone help us? 

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Best answer by Yuri Karpenko 17 October 2023, 19:58

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@dougmcbride79 , this will be best investigated by your VAR who has access to your Acumatica instance. They can see there, when the last update to the stock items were made, and by what user.

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We already did the audit check on the setting that changed.  It had not been changed by a user in over a year.  So the audit was not helpful.  Any other ideas? 

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@dougmcbride79 , a couple options: something has changed in the settings / mapping of the connector, or you have a sandbox set up somewhere that has different from your production settings.

BigCommerce should be able to tell you what API calls were made to your products and from where.  If the changes are coming from Acumatica, they will definitely be API calls.

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Thank you. I will review what APIs could be hitting my data / set up. 

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