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Tracking Number to Big Commerce

  • September 19, 2024
  • 4 replies
  • 86 views
J
Varsity I
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Hello,

Does anyone know the setup in the Commerce module to allow for the tracking number to be sent back to BC from Acumatica? I am unsure if this setup is the correct setup, but I know we not currently having tracking IDs sent back to BC.

 

 

Best answer by Yuri Karpenko

@JReppard , exporting tracking numbers is mapped by default. If you’re not getting those tracking numbers in BigCommerce, there must be a problem with how that data is stored in Acumatica. Here what I would recommend:

  1. Remove that custom mapping from the entities screen (the one that you shared in a screenshot)
  2. Try to export a new shipment to BC. If the order changes the status to Shipped, but there is no tracking number, check where the tracking numbers are stored in Acumatica. Sharing screenshots of the Packages tab from a shipment in Acumatica would be helpful for further troubleshooting.

Thank you and have a good day!

4 replies

Yuri Karpenko
Captain II
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  • Yuri Karpenko
  • Captain II
  • Answer
  • September 19, 2024

@JReppard , exporting tracking numbers is mapped by default. If you’re not getting those tracking numbers in BigCommerce, there must be a problem with how that data is stored in Acumatica. Here what I would recommend:

  1. Remove that custom mapping from the entities screen (the one that you shared in a screenshot)
  2. Try to export a new shipment to BC. If the order changes the status to Shipped, but there is no tracking number, check where the tracking numbers are stored in Acumatica. Sharing screenshots of the Packages tab from a shipment in Acumatica would be helpful for further troubleshooting.

Thank you and have a good day!

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
gabrielpaz86
F
J
Varsity I
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  • JReppard
  • Author
  • Varsity I
  • September 24, 2024

Thank you. I did remove this and seems to work as needed. I appreciate the feedback. 

Chris Hackett
lauraj46
Captain II
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  • lauraj46
  • Captain II
  • February 7, 2025

​@Yuri Karpenko  Do you know if there’s a way to map the Tracking URL from the Acumatica package to the Big Commerce Tracking ID?  

Thanks!

Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
Yuri Karpenko
Captain II
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  • Yuri Karpenko
  • Captain II
  • February 7, 2025

​@lauraj46 , not that I know of. Technically, it’s possible to update the tracking link in BC. But the connector doesn’t give us that option OOTB. This would require some customization, on 2 levels: add ‘tracking_link’ to the available options for the External Field; expose Tracking URL field to the ERP Field / Value field. Shouldn’t be too hard to do - probably a weekend project for you, or for me :)

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
lauraj46
Chris Hackett
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