I am having trouble controlling sales of different matrix items. We sell both on Shopify and enter order directly in Acumatica, so the item status field is important when we need to shut off sales. Most of our items are set up at template items, each template has different package sizes. We often have to set the item status to “No Sales” when we are sold out of a package size.
When we have to turn off multiple matrix items under the template, it often times fails in the sync to Shopify saying “No matrix items are generated”. This is turn does nothing on Shopify and will allow sales to come down on items we are sold out of.
Has anyone else experienced this issue with the ecommerce connector? Ideally we want to have template items so we can have multiple options on one product page, but we want to control each matrix item like it is a single stock item.
