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Duties Import Shopify

  • December 19, 2025
  • 11 replies
  • 66 views

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Hi,

due to the changes in the US regarding duties (800$ de-minimis), we have to collect duties from our customers in Shopify. This works very well, but if i’m correct, there is no solution/field in Accumatica to collect duties in sales orders.

So now i’m struggeling how to import those values which i do have in my sales order in shopify to my sales orders in accumatica.

 

Does anybody else have the same issue and already a solution for it?

11 replies

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  • Captain II
  • December 19, 2025

@TamaraW 

 

Acumatica has landed costs functionality which can be used for duties but this is for purchases.

 

Could you utilise a new tax id for this purpose?


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  • Author
  • Freshman II
  • December 19, 2025

@aiwan thanks for the response. 

Never thought about using the tax ID for that purpose. 
Maybe this could be an option. 

I’m not quite sure if this error message is somehow related to the duties topic. But i have one order in Shopify where we collected taxes and duties. 
The customer then told us, that he wanted to cancel one item. So we edited the order in shopify and refunded the amount of the item + tax + duties. This edit caused the following error message when i tried to synch it:
Invalid object name 'SOQuickPrepaymentInvoice'.

We’re not creating prepayments, so the error message doesn’t really makes sense for me.
 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • January 9, 2026

Hi ​@TamaraW were you able to find a solution? Thank you!


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  • Author
  • Freshman II
  • January 9, 2026

@Chris Hackett no, not yet. 
The tax ID doesn’t seem to be a good workaround.

I’ll give an update when i found a proper solution.


kkeating24
Semi-Pro I
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  • Semi-Pro I
  • January 9, 2026

could you create a non-stock item as the duty and import it that way?   how are the duties getting calculated on the order in shopify? 


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  • Author
  • Freshman II
  • January 12, 2026

@kkeating24 was also my idea but i’m not sure how to set it up in the e-commerce/objects section of Accumatica. This is how it looks like in Shopify:
 

 

So i need to say: If there are duties in the order, add a non-stock item to the order with the amount of the duties line in shopify.

 

Any ideas how i can set it up?


kkeating24
Semi-Pro I
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  • Semi-Pro I
  • January 12, 2026

I’m not a shopify developer, but I know apps like FLOW can interject and add things.   

Or can you send the JSON of the order to see if it is contained there?  if it is we might be able to map it...

All you need to do is add “.JSON” to the Order URL. 

 


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  • Author
  • Freshman II
  • January 12, 2026

@kkeating24 i’m not able to send you the whole json information (GDPR), but what i can see with duties is:

"currency":"EUR","current_subtotal_price":"30.07","current_subtotal_price_set":{"shop_money":{"amount":"30.07","currency_code":"EUR"},"presentment_money":{"amount":"34.99","currency_code":"USD"}},"current_total_additional_fees_set":null,"current_total_discounts":"0.00","current_total_discounts_set":{"shop_money":{"amount":"0.00","currency_code":"EUR"},"presentment_money":{"amount":"0.00","currency_code":"USD"}},"current_total_duties_set":{"shop_money":{"amount":"4.51","currency_code":"EUR"},"presentment_money":{"amount":"5.25","currency_code":"USD"}},"current_total_price":"39.30","current_total_price_set":{"shop_money":{"amount":"39.30","currency_code":"EUR"},"presentment_money":{"amount":"45.73","currency_code":"USD"}},"current_total_tax":"0.00","current_total_tax_set":{"shop_money":{"amount":"0.00","currency_code":"EUR"},"presentment_money":{"amount":"0.00","currency_code":"USD"}},"customer_locale":"en-US","device_id":null,"discount_codes":[],"duties_included":false,

but also in the same order this:

"original_total_additional_fees_set":null,"original_total_duties_set":{"shop_money":{"amount":"4.51","currency_code":"EUR"},"presentment_money":{"amount":"5.25","currency_code":"USD"}},

 


kkeating24
Semi-Pro I
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  • Semi-Pro I
  • January 12, 2026

ok, interesting, are you familiar with how to use the entity mapping in ACU?  you might need to play around with that “original_total_duties_set” to see if you can get it to work...otherwise this is feeling a bit like a customization...


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  • Author
  • Freshman II
  • January 12, 2026

@kkeating24 do you mean with entity mapping this section?:

 


kkeating24
Semi-Pro I
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  • Semi-Pro I
  • January 12, 2026

that’s correct.