We have a strange situation happening with our Big Commerce Website. We cannot determine if it is set up / configeration issue or a design flaw in the Acumatica-Big Commerce Connector. Any help would be greatly appreciated. We are on 2024 R1.
We have set up Acumatica / Big Commerce so that only SKUs that are in stock will show up on our Big Commerce Website. When a SKU drops to zero in stock, the SKU automatically stops showing up on our Big Commerce website as it should. This works perfectly well.
The isssue is when a SKU is out of stock, and we make the SKU inactive in Acumatica. As soon as we make the SKU “inactive” in Acumatica, the SKU reappears on the Big Commerce website, and the configuation for that inactive SKU in Big Commerce is changed to show on the website even if zero of the SKU is in stock.
The act of making a SKU "inactive" in Acumatica causes changes in Big Commerce so the SKU shows up on the website.
Is this a configuration issue we can change / fix? Or is this a glich in the Acumatica Connector that Acumatica needs to fix?