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I am receiving the error “Attempted to divide by zero” on any order from big commerce that comes in with an item discounted to be $0 on the order. How do I get around this and get the order into our system without manually entering it into Acumatica?

 

Thanks

Hi @mcanavan , could you provide more details for us to do more investigation? The screen shot/the error trace log/Order info from BigCommerce 

Here is the error in my sync history as well as the order details from BC. 

 

 

Hi @mcanavan , could you manual sync the order again? If it still fails, get the trace log of the exception and post it here. And please mention the ERP version as well.

Or you can contact support to create a ticket.

Hi @mcanavan  were you able to find a solution? Thank you!

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