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Commerce module erroring on import when order has a $0 item on it

  • Aug 14, 2024 3:28 PM UTC
  • 4 replies
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Freshman I

I am receiving the error “Attempted to divide by zero” on any order from big commerce that comes in with an item discounted to be $0 on the order. How do I get around this and get the order into our system without manually entering it into Acumatica?

 

Thanks

Best answer by simonliang91

Hi @mcanavan , could you manual sync the order again? If it still fails, get the trace log of the exception and post it here. And please mention the ERP version as well.

Or you can contact support to create a ticket.

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    4 replies

    simonliang91
    Acumatica Employee
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    • simonliang91
    • Acumatica Employee
    • Aug 14, 2024 11:04 PM UTC

    Hi @mcanavan , could you provide more details for us to do more investigation? The screen shot/the error trace log/Order info from BigCommerce 

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      Freshman I
      • mcanavan
      • Author
      • Freshman I
      • Aug 15, 2024 12:43 PM UTC

      Here is the error in my sync history as well as the order details from BC. 

       

       

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      simonliang91
      Acumatica Employee
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      • simonliang91
      • Acumatica Employee
      • Answer
      • Aug 15, 2024 2:46 PM UTC

      Hi @mcanavan , could you manual sync the order again? If it still fails, get the trace log of the exception and post it here. And please mention the ERP version as well.

      Or you can contact support to create a ticket.

      Translate
        Chris Hackett
        Community Manager
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        • Chris Hackett
        • Acumatica Community Manager
        • Sep 10, 2024 9:44 PM UTC

        Hi @mcanavan  were you able to find a solution? Thank you!

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