BigCommerce B2B Customization Customer Syncing Issues

@tararosenthal , since the customization package for B2B edition is delivered by BigCommerce themselves, you will be better off sharing your concerns and questions with your BigCommerce representative and getting connected to their B2B team. If you haven’t gone that route, I would highly recommend it.

@Yuri Karpenko We have been in contact with them, but they are very unresponsive. It seems like people post about this in the Acumatica community as if it’s mostly a non-issue to use this customization, so I was just wondering if we weren’t thinking about it the right way.

We are learning we cannot do many things we want to do in Big Commerce without significant and complicaterd customizations.  We are going to investigate Shopify to see if we can achieve more of our goals without such massive and complicated customizations.

Wanted to add an update to this. We have been in touch with BigCommerce and they are attempting to fix issues for us, however the process is slow and things haven’t really worked out as we expected them to. We are going to try to live with it while formatting our customer data how native Acumatica expects it for the syncing process to keep things more consistent. Ultimately, it’s confusing, complicated, and imperfect, and it will most likely remain that way until Acumatica provides native B2B support.

Hi ​@tararosenthal , just checking in to see if you have found things improve? We are going live with Acumatica at the end of the year and will be syncing with our existing BigCommerce store. I’m also reviewing the B2B edition but not sure we are ready for it yet. 

We want to move from regular Big Commerce to Big Commerce B2B.  But we are too concerned about these syncing / mapping issues. 

Hello ​@Schacht, we are using BigCommerce’s customization package, currently maintained by a third-party group. It’s not perfect, but we are getting by with it.

Unfortunately, if we update email addresses/names/phone numbers of users in Acumatica or BigCommerce, we have to manually update in the other system as the syncs only get triggered on one user per company in BigC, and the email address/name for the primary user (first admin) in BigC does not get updated when it is changed in Acumatica. I have tests running to check for other errors, but mostly it is working okay.

We only have B2B customers, so it made sense for us to move forward with it despite its problems. It’s not unmanageable, but I’m concerned about what will happen when we need to upgrade to 25R1.

The third-party group maintaining the customization currently is less reliable than the BigCommerce employee who was previously maintaining the customization package, and I’m not sure if they will be able to update the customization to support 25R1 without causing a lot of other issues. I tried to use one of their newer versions of the customization, which supposedly fixed a bug, but it also renamed all of the custom fields in the database and only transferred over the old values into the new fields for a few of the fields, which made it essentially unusable. I have emailed them twice about this, but they haven’t gotten back to me. We are using an older version of the customization from when it was still maintained by the BigCommerce employee, and it’s still working through 24R2.

I can give a lot more details if needed. Feel free to message me with any questions.