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Accidentally took credit card payment on wrong customer order

  • 11 June 2024
  • 2 replies
  • 37 views

Hello,

One of our team accidentally processed a credit card payment on the wrong customer’s order profile. Is it possible for us to remove this payment from the incorrect sales order, and apply it to the correct sales order for the correct customer? 

Thank you

Patrick

2 replies

Yuri Karpenko
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Userlevel 7
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@patrickACA , if the payment is associated with the correct customer, you can easily disassociate it from the order, and allocate it to the correct order. However, if the payment is done for an incorrect customer, you need to refund that payment and create a new one, using the right customer.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
P
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Userlevel 3
Badge

@Yuri Karpenko thank you.  I was hoping we could disassociate it if it was done to the incorrect customer, but that doesn’t look to be the case.

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