Answer

Accidentally took credit card payment on wrong customer order

Forum|Forum|1 year ago
June 11, 2024
2 replies
72 views

patrickACA
Jr Varsity II

Hello,

One of our team accidentally processed a credit card payment on the wrong customer’s order profile. Is it possible for us to remove this payment from the incorrect sales order, and apply it to the correct sales order for the correct customer?

Thank you

Patrick

Best answer by Yuri Karpenko

@patrickACA , if the payment is associated with the correct customer, you can easily disassociate it from the order, and allocate it to the correct order. However, if the payment is done for an incorrect customer, you need to refund that payment and create a new one, using the right customer.

+6

Yuri Karpenko
Captain II
Answer
Forum|Forum|1 year ago
June 11, 2024

@patrickACA , if the payment is associated with the correct customer, you can easily disassociate it from the order, and allocate it to the correct order. However, if the payment is done for an incorrect customer, you need to refund that payment and create a new one, using the right customer.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP