Hello Everyone,
We have one of our client working with 24R2 (24.212.0010) Shopify Connector and observed a discrepancy during Refund sync due to that the behavior is not consistent across RC orders created manually and synced through connector and this is specific for a serialized product associated with Lot/Serial number. Can you please review the scenario and help us with root cause identification and possible fix.
Acumatica RC Order Reflection for a Serialized Product:
• Created receipt with serial nbr 101.
• Created order and selected serial.
• Created & confirmed Shipment and released Invoice.
• Created RC, selected this Invoice, Line Details pop-up updated with that serial.
• Create Receipt, Confirm Shipment, and Released Invoice.
Acumatica Connector RC Order Reflection for a Serialized Product is Not same as of Manual RC creation:
• Created receipt with serial nbr 102.
• Created order in Shopify and synced to Acumatica.
• Created shipment but on confirm Shipment got error for serial association.
• Selected serial, confirmed shipment, and released Invoice.
• Synced Shipment to Shopify.
• Created Refund in Shopify.
• Synced refund to Acumatica, and RC order created, but there is no serial association. Also, there is no original Order and Invoice association.
• Also, the serial that is released initially is not showing in ‘Lot Serial Nbr.’ selector for RC order.
• Clicked on Create Receipt. On Shipment screen in ‘Lot Serial Nbr.’ selector also the serial in not showing.
• And on Confirm Shipment getting, serial selection error.
Attaching the document with screenshots for reference and review.
Thank you,
