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2021R2 Product Availability Sync Issue - IdentifyNoteID parameter out of range?

  • April 7, 2022
  • 5 replies
  • 179 views
Phil
Jr Varsity III
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Upgraded to 2021R2 and running through full resync of relevant entities - Sales Category → Stock Item → Non Stock Item → Template Item. Got to Product Availability, and encountered a new error I’ve not previously seen: 

Error: Specified argument was out of the range of valid values.Parameter name: IdentifyNoteID

Steps: Ran a ‘Full’ Prepare request for Product Availability Entity (previous automation schedules inactive since just prior to cutover to new release). Attempt to Process records. Encountered error above. The records do not appear to fail (ie, do not move to a failed or aborted status in Sync History), but just remain in the ready to process queue. 

I’ve approached this from both the prepare/process screens and from the sync history screen, and keep encountering the same error. 

Acumatica Trace from this screen:

Right now I don’t have a means to reconcile product availability since our cutover 72 hours ago, which is problematic. 

Best answer by Phil

@Chris Hackett - Yes, issue isolated to a BCSOCustomFields customization, which appears to have been unpublished/republished in such a way during our upgrade that when we disabled it again the issues with product availability went away. Interestingly, we later republished to confirm that customization was indeed getting in the way and we were unable to replicate the previous sync issues. Perhaps the various customizations just got hung up on themselves - no sure - but the issue is behind us now (thankfully). 

5 replies

KarthikGajendran
Acumatica Moderator
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@Phil Sorry to hear this. Please create a case with Acumatica Support, we need to check your database. 

Also, is this happening to all the items are only to few? May be clearing the Product Availability records and doing a full sync might help. But we need to check your Acumatica. 

Technical Product Manager- Retail Commerce
Chris Hackett
smarenich
Acumatica Moderator
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  • smarenich
  • Acumatica Commerce Edition Team Lead
  • April 7, 2022

@Phil 

Please try to open Generic Inquiry with name “BC-StorageDetails”

and click Reset to Default

 

Chris Hackett
Phil
Jr Varsity III
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  • Phil
  • Author
  • Jr Varsity III
  • April 8, 2022

@KarthikGajendran and @smarenich - Thanks for your quick feedback. The GI reset failed to change the outcome, so on your recommendation our VAR has opened a case to investigate this issue. I’ll post the ultimate resolution here in the event it might help other merchants.

KarthikGajendran
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • April 26, 2022

Hi @Phil were you able to resolve your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Phil
Jr Varsity III
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  • Phil
  • Author
  • Jr Varsity III
  • Answer
  • April 26, 2022

@Chris Hackett - Yes, issue isolated to a BCSOCustomFields customization, which appears to have been unpublished/republished in such a way during our upgrade that when we disabled it again the issues with product availability went away. Interestingly, we later republished to confirm that customization was indeed getting in the way and we were unable to replicate the previous sync issues. Perhaps the various customizations just got hung up on themselves - no sure - but the issue is behind us now (thankfully). 

Chris Hackett
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